Customer Support
Customer Support Specialist
Helios SaaS
Remote
Full-time
Mid
About the Role
Join a support team obsessed with response quality. You'll work closely with engineering and product to solve real customer problems.
Responsibilities
- Resolve tickets across email and chat
- Document recurring issues and surface them to product
- Maintain help center articles
Requirements
- 2+ years SaaS support experience
- Excellent written communication
- Empathy and patience under pressure
Benefits
- Remote
- Health stipend
- Weekend coverage rotation